Phone Answering Services

24/7 Call Answering Service based right here in the USA.

Call Center Agent

Whether you need a live virtual receptionist or a dedicated medical answering service, Xtended Voice offers best-in-class call center support and competitive pricing for any business. Backed by nearly 40 years of experience, we specialize in handling your toughest calls 24 hours a day. Our call center is based in Metro-Detroit, Michigan, proudly serving businesses across the United States with fully customizable telephone answering service plans utilzing both Live Human Receptionists and Auto-Attendant automated answering systems.

Live Answering Service / Virtual Receptionist / Call Center Services

  • Your phone answered the way you want
  • Your dispatch instructions are followed
  • 24 hour service, 365 days a year
  • All calls recorded for quality assurance
  • Backed by nearly 40 years of experience

Live Service add-ons include:

  • Order-taking services - We can accept incoming orders from your customers and automatically forward the details to you.
  • Call Center training - Our professional answering service team members are trained to be knowledgeable about your products and answer frequently asked questions for your customers.  
  • Call Patching - Especially common for doctors and healthcare providers with a medical answering service plan, or other potentially urgent calls such as a plumbing answering service, hvac answering service, or call answering for law firms, property management companies, and real estate agents. Here's how it might work for a physician: A patient calls and asks if the doctor is in; if they're not in and it's urgent, our live operators can patch the call through to the doctor's home or cell phone based on the doctor's preferences.
  • Simultaneous Ring (requires our VoIP phone service) - A highly customizable feature whereby incoming calls can ring both at your office and at our call center, this can be scheduled during hours you specify, and whoever answers the call first gets the call. If you or your staff are too busy, then we'll take the call and forward the information to you. We can also have calls ring a certain number of times at your office before being moved to our call center.

Automated Answering Service / Virtual Auto-Attendant

  • Your clients call and are greeted by an automated phone answering system. They're presented with a professional, pre-recorded list of menu options to help direct their call to the proper person at your business.
  • Available 24 hours, 365 days a year
  • Service can be combined with our Live Telephone Answering Service for cost savings by switching services at scheduled times throughout the week. Need a live virtual receptionist during the day with an automated system in the evenings? No problem!