You must have JavaScript enabled to use this form. Which service do you have with us that you need help with? * - Select -XTD VoIP Phone ServiceXTD E-Fax ServiceBVE hosted productLegacy phone systemIT/Network/Computer supportCamerasBilling questions- Tech Test -For CSR requests please visit our Contact page.Need answers now? Visit the XTD VoIP Phone Resources page for guides, downloads, and self-help instructions. Need answers now? Visit the BVE Resources page for guides, downloads, and self-help instructions. Need answers now? Visit the Legacy Phone Resources page for guides, downloads, and self-help instructions. Need answers now? Visit the IT Support Resources page for guides, downloads, and self-help instructions. Need answers now? Visit the Cameras Resources page for guides, downloads, and self-help instructions. Customer Number Company Name * Name * Email * Phone * VoIP Phone Service support requested * Activate new service Change my Auto Attendant hours Change my Auto Attendant greeting/options Holiday schedule change Submit a Forwarding Request Setup Simultaneous Ring Reset my Voicemail password I've moved my phone to an off-site location Remove an extension from my account Other E-Fax Service support requested * My fax machine isn't working Change my e-fax transmit/receive emails Other BVE support requested * Activate new service Change my Auto Attendant hours Holiday schedule change Submit a Forwarding Request Setup Simultaneous Ring Reset my Voicemail password Other Legacy phone system support requested * Submit a Forwarding Request Reset my Voicemail password Other IT/Networking/Computer support requested * Printer not working Internet not working Server is down Other Cameras support requested * Cameras not working Other Action to take * Forward Unforward This number * To this number * Start Date MonthJanFebMarAprMayJunJulAugSepOctNovDec Month Day12345678910111213141516171819202122232425262728293031 Day Year20232024 Year Start Time Hour123456789101112 Hour :Minute000510152025303540455055 Minute am pm Is there an End Date? Yes End Date MonthJanFebMarAprMayJunJulAugSepOctNovDec Month Day12345678910111213141516171819202122232425262728293031 Day Year20232024 Year End Time Hour123456789101112 Hour :Minute000510152025303540455055 Minute am pm Extension to Reset * Auto Attendant schedule changes: Monday Closed Closed Monday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Tuesday Closed Closed Tuesday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Wednesday Closed Closed Wednesday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Thursday Closed Closed Thursday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Friday Closed Closed Friday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Saturday Closed Closed Saturday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Sunday Closed Closed Sunday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm How should we change your greetings? * NEW - Erase all previous greetings/options and create a new structure from scratch EDIT - Keep your existing greeting/options except for those items you edit below Warning: Selecting "NEW" will erase your existing greetings and options. Make sure this is what you want before proceeding. Auto Attendant Greeting changes: Greeting Option 1 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 2 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 3 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 4 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 5 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 6 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 7 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 8 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 9 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 0 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Holiday Start Date * MonthJanFebMarAprMayJunJulAugSepOctNovDec Month Day12345678910111213141516171819202122232425262728293031 Day Year20232024 Year Holiday Start Time Hour123456789101112 Hour :Minute000510152025303540455055 Minute am pm Holiday End Date * MonthJanFebMarAprMayJunJulAugSepOctNovDec Month Day12345678910111213141516171819202122232425262728293031 Day Year20232024 Year Holiday End Time Hour123456789101112 Hour :Minute000510152025303540455055 Minute am pm Special Instructions Activation Type * Start a new service Add a new phone What's the Issue? * Action to take * Enable Disable Simultaneous ring from this extension * To this phone number * Is the phone currently connected to the internet at the off-site location? * Yes No Please connect your phone to the internet at the off-site location before submitting this support request, otherwise we will not be able to activate your phone. Thank you. Extension(s) to disconnect * What do you want to change? * All emailsOnly the primary emailOnly the additional Transmit emails Receive email * Transmit emails * How should we edit your Transmit emails list if it already exists? * Replace with these emailsAdd these emailsRemove these emails What's your billing question? * Test Data Send IP Address Send IP Additional Notes Leave this field blank CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Submit
